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Magic Voice Intelligent Help Center, help you create a more user-friendly help center, through rich videos and documentation, let your customers learn to use your software.
Have you encountered any of the following problems?
Customers can't use your software on their own? Do you need your help to use the software?
Customer turnover, repeated questions, repeated inquiries?
Wechat group to send files to customers often expired?
A question, screenshot repeatedly explain, or difficult to explain clearly, need video assistance to explain?
...
If so, you've come to the right place!
At the Magic Voice Smart Help Center, you can create, manage, and store your content site with your team members without typing in any code. According to the feedback of magic voice intelligent users, after using Magic Voice intelligent help center, there is no need for any research and development costs, content release efficiency is increased by 50 times, video production efficiency is updated by 4 times, and customer service cost is reduced by 30%. The following is the main process of creating a Magic Voice intelligent Help Center:
1 Managing Members
Magic Voice intelligent help center, support one click to add team members, work together to build the help center. Specific operation method: set - member management - add member, enter to add member's name, mobile phone number, select to add member's role, you can add success with one click. After adding, members can log in to the Help Center directly through their mobile phone number.
2 Creating Content
Powerful video production editing tools, support uploading, recording video, video editing, annotation, dubbing, add the beginning and end of the film. Document tools not only support text editing, but also support one-click insertion of edited videos, effectively storing, managing, and updating your site content.
3 Edit the Home Page
Professional home page design, support configuration belongs to your own unique help center. Magic Voice Intelligent Help Center home page provides customized design and common templates. Customized design can be customized for customers to customize their own home page. Common template, also supports the definition of their own theme color, each template supports multiple modules, including the wheel casting banner operation bit, quick index, video start, topic directory, function navigation, activity center, page end friendship link, etc., can be unified management and custom configuration through the background.
4 Publishing the Website
After content and home page editing is completed, we support the release of updates to the site at any time, so that users can see the updated content in real time. No research and development resources, the whole process, no code is needed to complete the whole process. Here's a look at the effects after release:
5 Viewing Data
The usage of the help center, the browsing of documents, the playing of videos, the usage of the search after the user comes in, what problems have been solved and what have not been solved and need to be further fed back to the product iteration? Data module, you can find this information.
6 Follow up feedback
Whether the content of user feedback has been solved or not, and whether the solution is in the schedule, under development or already on line. Through user feedback content, the feedback status can be modified with one click and timely synchronized to users to improve user satisfaction.
