Company profile

Magic voice intelligence is a video help center SaaS service provider. For B2B service companies requiring standardized and large-scale services, faced with a large number of user usage problems, customer service staff shortage, low efficiency, Moyin provides a set of friendly, easy-to-use video help center products, convenient for users to quickly and conveniently inquire or learn product knowledge, so as to reduce service pressure, improve the depth and breadth of user product use.

Magic Voice's video help center can improve the work efficiency of customer service staff and reduce repeated answers to simple questions.

In-depth document and search data analysis helps our customer service managers accurately locate potential unsolved problems that customers encounter, so that they can intervene to recover customers before the loss occurs.

Through customer feedback and community functions, management staff can understand the difficulties encountered by customers and communicate with customers in a timely manner to improve the brand service image.

Product characteristics

1. Simple and easy to use product video making tools make documents richer and more loved by customers. 👇

2. Multi-version control ability, support to customize help document content and UI interface for each customer, so that each customer becomes a VIP.

Capital recognition

It has received millions of dollars of investment from top-tier dollar funds such as Jingya Capital and Qiji Chuantan. Its team members come from top universities at home and abroad and top-tier Internet companies, including Harvard University, Peking University, Wandoujia, Ali, NetEase, etc., and members of the fourth phase of Tencent AI Accelerator.