Customer profile

Shenzhen Sukuo Information Technology Co., Ltd. is a national high-tech enterprise committed to providing big data software and industry solutions with the goal of building a big data platform. Sukuo has always adhered to the mission of "linking data and empowering business" to help users and enterprises build a bridge from data to business value and give full play to the maximum value of data. This has not only been unanimously recognized by millions of users and many enterprises around the world, but also the long-term optimism and multiple rounds of support of first-line capital in the market.

Customer Needs & Pain Points

1, document management system: Sukuo has four major products and service matrix, self-built help center maintenance cost is high, help center page using static display, page layout monotonous.

2, search function: the help center page search function is not useful, need to do search results sorting, fuzzy matching for user click behavior

3, multi-version management: several wide products and services have developed overseas business, there are many overseas products, products and services need corresponding help centers, there is no unified management system, maintenance cumbersome

4. Data statistics and viewing: The help center currently in use cannot understand the common problems and pain points of customers using products, so as to provide a basis for product experience optimization.

Magic sound intelligent enterprise knowledge base management system solution

Magic Sound intelligent knowledge management system can not only help enterprises quickly build knowledge base, realize the effective management and storage of all kinds of knowledge of enterprises, realize the accumulation of enterprise knowledge, provide more learning materials and communication platforms for enterprise employees and external customers, but also realize the construction of all archive knowledge base such as personal documents, project documents, Internet documents, and unit files. Enable enterprises to realize the benefits of capture, categorize, authorize, share, and quickly manage.

1. Modular design of home page

Design various modules in scenarios, and support the configuration of recommended content and videos

Accurately search documents and videos to help customers find answers faster

The home page supports customized themes, consistent with the official website style

2, powerful search function

Global search: Keyword based search to help users find answers faster

Video search support: Support video content search, unique search text can locate related video clips

3, multi-language and multi-version unified management

Only one main Chinese version needs to be maintained, and the multi-language version is automatically translated and generated

Support artificial refinement and version comparison, there is no difference between different versions

Support homepage content and video content one-click translation

4. Detailed data Kanban

Search analysis: high-frequency keywords and document click behavior analysis

FAQ analysis: User feedback automatic clustering and label extraction

UV, PV and other common problems analysis, to provide a basis for product experience optimization

Customer evaluation

Project progress: Deployment

"Standardization, flatness and process are the biggest feeling that magic Sound staff and products give me." Excellent product, simple operation, intelligent function. The staff is thoughtful and the text is clear to the user." -- Head of after-sales service of Sukuo Octopus