I. Customer profile

"Dougong Cloud" (Dougong Cloud) focus on providing the engineering industry with Internet + intelligent construction integrated project management platform. Adhering to the mission of innovative "Internet + engineering" and facing the characteristics of "wide geographical distribution, multi-level organization, difficult operation monitoring and project multi-mode" in the engineering industry, we establish project big data support and analysis application based on PM, BIM, Internet +, 3S, Internet of Things, etc., as well as rich business accumulation and implementation experience in the field of engineering information management. We provide feature solutions for project management & smart construction, while positioning our products as "making project management easier". ERP+ zero code custom full scenario engineering project management application software as the core. Fully realize the fine management of projects that support multi-project control and multi-management mode. Through the combination of "social, scene, mobile, intelligent, Saas" five core features to promote the digital success of China's engineering industry.

Second, customer needs & pain points

1, Dougong cloud products rely on nail nail, help center documents need to nail, the current help center platform for the embedded function is not perfect.

2. The Help center contains a large amount of video content, and the carrying and searching functions of video content are weak, so it cannot do unified dubbing based on the company's business, and modify the opening and ending of the title in batches.

3. At present, static help center page management is adopted, which is cumbersome to modify and update, and requires the company's production and research resources to schedule, resulting in low efficiency.

4. Currently, the help center documents lack data feedback function, hot issues, search analysis, user feedback, etc., and can not optimize products and services based on customers' common problems.

Third, magic sound intelligent enterprise knowledge base management system solution

Magic Sound intelligent knowledge management system can not only help enterprises quickly build knowledge base, realize the effective management and storage of all kinds of knowledge of enterprises, realize the accumulation of enterprise knowledge, provide more learning materials and communication platforms for enterprise employees and external customers, but also realize the construction of all archive knowledge base such as personal documents, project documents, Internet documents, and unit files. Enable enterprises to realize the benefits of capture, categorize, authorize, share, and quickly manage.

1, out-of-the-box knowledge base management system:

No development, cost savings, support site style customization. Support keyword search analysis, understand the common problems of customers. Bid farewell to the enterprise's production and research resources, and help the center's content update be published in real time and synchronized to the official website page.

2. Embedding function:

The documents of the magic sound intelligent document management system can also be embedded in the official website of the enterprise, products, or customer service systems, such as when visitors visit the enterprise products or services, the relevant content of the document system is directly displayed.

3. Data statistics and analysis:

The system provides data statistics report function, users browse data overview, as well as search keyword data and detailed data of various documents and videos of the system, data can penetrate to view details. Automatic clustering and sorting customer feedback common problems at a glance, common problems automatic clustering, automatic extraction of problem labels for product experience optimization to provide a basis.

1. Customer evaluation

Project progress: Online (embedded nail nail)

"Magic Sound intelligent help center embedded function is very useful, greatly improve our management of cumbersome help document data feedback and analysis functions help us to optimize products and services based on customer feedback." -- Head of Dougong Yun CSM