I. Customer profile

Fadada is the leading electronic contract and electronic Signature Cloud service platform in China, committed to providing enterprises, governments and individuals with online collaborative signing and management services of electronic contracts and electronic documents based on legal digital signature technology, and building the digital basic capability of business contracts. To facilitate the digital transformation of enterprises and social digital upgrading. Fada e-Contract and e-signature platform provides users with convenient, safe and fair cloud services through SaaS and OpenAPI. Its main product capabilities and services include: Electronic signature and electronic seal management, contract template creation and management, multi-party collaborative signing of contracts or documents, contract management after signing, contract intelligent review and full-link certificate and certification services.

Second, customer needs & pain points

1. Different customers in different industries have different needs for electronic contracts, and the service content of concern is not the same, and multiple sets of help documents need to be maintained.

2. In order to precipitate customer resources and form the company's customer assets, the company uses micro-enterprises to undertake customer service work, service quality and efficiency lack process indicators, service quality and effect cannot be traced, and customer service is not timely replied.

3, there are more product lines, and the product page is embedded in the complicated help document page, which is inconvenient for customers to use and has poor functional experience.

Third, magic sound intelligent help document solution

Magic sound intelligent help document system can not only help enterprises quickly build knowledge base, realize the effective management and storage of all kinds of corporate knowledge, realize the accumulation of corporate knowledge, provide more learning materials and communication platforms for employees and external customers, but also flexibly define the home page style and interface management configuration, achieve a more beautiful home page effect, enhance the corporate brand image.

Fourth, magic sound intelligent dedicated enterprise help document management system

1, a background, multiple sets of help documents:

① Magic voice intelligence provides a set of SaaS model of knowledge base management background, help method greatly low-cost to build a help center, product updates, use of tutorials, FAQ, customer frequently asked questions, etc., background updates are released to the website with a click, farewell to the development schedule.

Easy to use, low system learning cost, only simple configuration, one person can complete the maintenance of all versions of the enterprise help document.

③ Flexibly defined home page style and interface management configuration to achieve a more beautiful home page effect and enhance the corporate brand image

2. Multi-version management and maintenance:

Magic voice intelligent multi-version capability, can achieve the same background management of multiple sets of documents, internal and external knowledge base separation, which for different service groups of customers to help separate documents to meet the needs of different groups of document management. The common parts of multiple sets of help documents only need to maintain the main version, and synchronize to each version with one key, without consuming production and research resources to build multiple sets of help documents.

3. Embedding function:

The documents of the magic sound intelligent document management system can also be embedded in the official website of the enterprise, products, or customer service systems, such as when visitors visit the enterprise products or services, the relevant content of the document system is directly displayed.

4. Data statistics and analysis:

The system provides data statistics report function, users browse data overview, as well as search keyword data and detailed data of various documents and videos of the system, data can penetrate to view details. Automatic clustering and sorting customer feedback common problems at a glance, common problems automatic clustering, automatic extraction of problem labels for product experience optimization to provide a basis. 

4. Customer evaluation

The address of the project: https://support.fadada.com/index.html  

"Each module of the help center, each setting, is very user-friendly, not complicated, the experience service is also very good, but also quickly picked up." Therefore, I would like to recommend it to my peers around me, sincerely recommend it, it is worth having!" -- Head of IT at the Law University