I. Customer profile

Lemon provides retail enterprises from online to offline, from stores to general warehouse, from single store to chain, from direct operation to franchise, from retail to wholesale, full scene, full channel, full service product solutions. It not only includes the store cash register management business, but also has excellent technology and research and development concepts in the chain store ERP management system, procurement and distribution system, customer marketing analysis system, new retail management system, WMS warehouse management system and other aspects. After more than 10 years of efforts, Lemon has developed more than 10,000 users in China, with many years of practical industry information and management and operation consulting experience.

Second, customer needs & pain points

The retail business is complex, and the products and services of Lemon system involve various scenarios and roles in the retail industry, such as merchants, merchants, stores, cashiers, purchasing personnel, inventory personnel, points members, stored value members, etc. Use one system for business management across the retail industry. The system complexity is high, but the rights of role personnel are scattered, and different roles have different usage scenarios for the system. As a result, the training cost of after-sales personnel and customer service personnel for the use of the system is high. Often a sales store or merchant has to train all the employees in the store. Therefore, there is an urgent need for a system that enables role users to find solutions directly, easily and quickly when they encounter problems in actual work. Solve problems encountered in business and learn impressively.

Third, magic sound intelligent enterprise knowledge base management system solution

1. Online centralized and unified management

Based on the magic Sound intelligent knowledge base management system, Lemon has created a product help center. Product operation process, frequently asked questions, etc., can be easily and quickly managed in the background. You can also import historical documents directly into the system to quickly generate documents. After the document operation is completed, the one-click publication website can be displayed on the page in real time.

2. Video tutorial production

For those involved in the retail industry, the graphic tutorial is too long and obscure, and the customer service staff will make the system operation into a video tutorial, and auxiliary voice explanation. Just need to follow the video step by step operation can quickly complete the learning and application. Magic sound intelligent background video management and screen recording management tools have no complex operation process, and can be very convenient to make video tutorials.  

3, personalized document embedded display function

When different operators use the system, they can display relevant graphic tutorials and video tutorials to the users based on the role types in the background of the lemon system. For example, the cashier management interface can see how to modify the quantity or price of goods, how to operate the discount of goods, how to hang orders, how to settle, etc. Different roles can see their own "exclusive" operation guidance tutorials through the embedded function of magic voice intelligence.

4. Customer evaluation

"The embedded function of magic sound intelligence is particularly good, we can directly display targeted help content for different people in the background of the system, not only can display graphics, but also can push the system operation video tutorial to the past, greatly reducing the load of our customer service team." -- Head of customer service at Lemon