Customer profile

PingPong is an innovation promoter in China's cross-border industry. The emergence of PingPong has changed the pattern and operation mode of cross-border collection. Has received funding from several of the world's top institutions.

The legal and regulatory environment of the cross-border payment industry is complex and requires a lot of professional and rigorous risk control and compliance work.
PingPong is a strategic partner of China Cross-border E-commerce Comprehensive Pilot Zone (Hangzhou) and Shanghai cross-border e-commerce public service platform.
It is also the first institution to obtain regulatory access in mainstream countries in Europe and the United States. Based on bilateral compliance and GF Securities' top global financial strengths, PingPong is opening a new chapter in the industry.

Customer Needs & Pain Points

1. Pingpong's overseas business involves cross-border payment in many countries and regions, with complex business scenarios. It requires multiple languages and versions to provide help and support to service customers, which is too cumbersome.

2. The online customer service management and configuration are cumbersome, and repetitive configuration is required for different versions and languages. The online customer service needs to open up with the company's external knowledge base and intelligently reply customer questions.

3. Customers in different regions and countries have different demands for products and services, and combine data statistical functions to achieve differentiated customer service and help document guidance.

Magic sound intelligent enterprise knowledge base management system solution

Magic Sound intelligent knowledge management system can not only help enterprises quickly build knowledge base, realize the effective management and storage of all kinds of knowledge of enterprises, realize the accumulation of enterprise knowledge, provide more learning materials and communication platforms for enterprise employees and external customers, but also realize the construction of all archive knowledge base such as personal documents, project documents, Internet documents, and unit files. Enable enterprises to realize the benefits of capture, categorize, authorize, share, and quickly manage.

1. Multi-language and multi-version management:

Only need to maintain a Chinese main version, multi-language version automatic translation generation, support manual refinement and version comparison, there is no difference between different versions, support home page content and video content one-click translation.

2. Permission Settings:

Through the background, the magic sound intelligent management document management system can open up the enterprise OA system, such as enterprise wechat or Nail, we directly synchronize the organizational structure after opening up, and do fine rights control for users.

3. Embedding function:

The documents of the magic sound intelligent document management system can also be embedded in the official website of the enterprise, products, or customer service systems, such as when visitors visit the enterprise products or services, the relevant content of the document system is directly displayed.

4. Data statistics and analysis:

The system provides data statistics report function, users browse data overview, as well as search keyword data and detailed data of various documents and videos of the system, data can penetrate to view details. Automatic clustering and sorting customer feedback common problems at a glance, common problems automatic clustering, automatic extraction of problem labels for product experience optimization to provide a basis.

5. Open up the enterprise external knowledge base to achieve intelligent customer service:

Answers can be based on customer information, order information and other databases, without the need to configure question and answer pairs, you can freely consult business questions, support contextual semantic understanding and multi-round dialogue. Based on ChatGPT technology, there is no need to configure question and answer pairs/process engines, and AI automatic reply is realized in online customer service, supporting multiple rounds of dialogue and contextual semantic understanding.

Customer evaluation

Project progress: Deployment

"Magic Voice intelligent multi-version and multi-language version function has provided a great boost to pingpong's overseas business, greatly improving our efficiency in managing cumbersome help documents and online customer service configuration" --Pingpong customer service Director