I. Customer profile

As a member enterprise of Yonyou Group, Yonyou Dayi focuses on the field of intelligent recruitment, and is committed to promoting recruitment efficiency and empowering enterprise talent management through flexible and agile recruitment management system and excellent landing service experience.

Since its inception in 2007, after many years of technology and service experience, we have accumulated a large number of business practices in the field of multi-organization, multi-model, cross-region and mass recruitment. At present, we have branches in Shanghai, Guangzhou, Shenzhen, Suzhou, Xi 'an, Xiamen and Chengdu. 150+ expert consultant teams in eight cities respond to national needs anytime and anywhere, from system construction, online training to recruitment operations, to provide enterprises with a full range of light consulting services.

Second, customer needs & pain points

1. The number of customers is increasing, and the problem of homogenization occupies a lot of time and energy of customer service and CSM personnel. The customer service physical examination is poor, and the staff efficiency of CSM department is low.

2. After accessing the UFyou system, an online user community is created based on the UFyou forum system, no matter from the page beauty or from the customer ease of use and the convenience of maintenance personnel. Can not meet, the user community value can not play.

3, the lack of basic data statistics, can not see what the common problems and concerns of users are, for the problem within the product is a passive response, can not be combined with the problem to educate customers in advance.

4. The user community opens up the current customer system, realizes the identification of service customers, and provides personalized services with better experience for effective customers. 

Third, magic sound intelligent enterprise knowledge base management system solution

1, more beautiful user community page:

Through the home page management and the background management of help documents, not only greatly convenient management system. The user community home page can also achieve the unity of the visual effect of the company's existing official website, and the page is more beautiful.

2. The user community opens up the current customer system, realizes the identification of service customers, and provides personalized services with better experience for effective customers.

3, flexible embedding function - When customers use products or services, combined with the historical data of the user community and the problems frequently encountered by the product, the relevant documents and solutions are pushed to the users in the product in advance. At the same time, we cooperated with the product operation team to do targeted product optimization and upgrading, and the efficiency of customer service staff and CSM staff was greatly improved through the pre-solved problem. At the same time, it greatly improves the satisfaction and experience of the system.

4. Customer evaluation

Project link: https://dayee.dochelp.cn

"We replaced the system we were using with a magic sound. The user community has greatly improved the efficiency of our customer service, and the campaign center function is very useful and saves us a lot of development time." -- Customer service Manager