I. Customer profile

Instant noodle AI interview system is a product of Beijing Avocado Technology Co., LTD., founded in August 2019, the company is an artificial intelligence enterprise committed to changing the traditional recruitment and interview process of large-scale employers. It proposes solutions for the recruitment and interview difficulties of employers, uses technology to solve repetitive work, and uses data to drive human decision-making. Use AI to help improve the quality of human resources for large-scale jobs, thereby increasing business value.

Second, customer needs & pain points

Aspect AI Interview is an online SaaS product that requires a set of help centers and operational guidance manuals to solve problems encountered by customers in the use of the process, but also to enhance the brand image of the company. However, with the increase of service customers, the same questions are repeatedly asked, and the customer service efficiency is low, and there is the problem of not timely feedback, which affects the customer experience.

In the process of serving customers, summed up a large number of common problems, common problems can basically solve more than 80% of the current customer problems, so the need for a set of easy to manage and update the maintenance of common problems system. When customers encounter problems, customer service staff can send common problems to customers in time to solve the problem independently.

Compared with the document content, the system operation tutorial video is also a good way, internal customer service staff and CSM staff can make a large number of video tutorials based on the system operation process.

Third, magic sound intelligent enterprise knowledge base management system solution

1. SaaS Service:

The Help center adopts the SaaS model. After logging in to the background, you can upload and create management documents. After publishing the site, it will be displayed on the webpage in real time. The system not only supports the PC side page, but also completes the intelligent adaptation of the mobile phone side. Customers can get the latest content anytime, anywhere. There is no need to ask the technical team for page production requirements, the previous help center page is purely static, occupying development resources, low online efficiency, low maintenance efficiency, saving development costs.

2, convenient document management:

AI has arranged historical common questions into Word documents, which can be identified by uploading directly in the background, and supports picture content. Customer service personnel and CSM personnel no longer need to send electronic documents to customers when they encounter similar problems. Send organized FAQs directly to customers.

3. Open the user system:

Since the system help has certain security requirements, it is necessary to identify the identity of page visitors when providing customer service. The system adds parameters visitorId and accountId to the website address to achieve simple access for authorized users. If the parameter does not exist, the login page is displayed.

4, easy to use video function:

Through the screen recording function of the system background, instant noodle AI interview has produced a large number of system operation tutorial videos. Upload videos or record videos in the background, automatically generate text content that can be clipped based on video voice, select and manipulate the text content to copy, cut, paste, etc., and synchronize video playback frames. The cost of use is extremely low, and excessive pauses and meaningless content in self-recorded videos can be quickly optimized and deleted. 

4. Customer evaluation

"The screen recording function is very easy to use, common problems can also be configured in the system, in the service of customers encountered the same problem is, we directly send a document link or video link to get it done." Greatly improve the efficiency of customer service "- Instant noodle AI interview customer service director