I. Customer profile

Shanghai Xingong Intelligent Technology Co., LTD. (referred to as Xingong Intelligent or SEER), founded by the world small soccer robot competition RoboCup champion team, is a product portfolio provider with intelligent controller and digital software as the core. Headquartered in Shanghai, the company operates in more than 20 countries and regions around the world.

We master the world's leading technology and concept, and our product portfolio covers mobile robot controllers, various types of mobile robots and related digital system software. We work with integrators to help terminal factories achieve intelligent and digital upgrades.

Second, customer needs & pain points

1, the enterprise's knowledge documents are managed in the language sparrow platform, which cannot support external service customers: the style of the language Sparrow document is fixed, and the document interface displays the information about the logo related to the language sparrow, which cannot meet the unified brand vision of the enterprise. The internal production and research resources are tight, the self-research system has high cost and long construction period.

2, the traditional help center page vision is monotonous, most of the static pages, update and release operation is cumbersome, unable to timely and accurate service customers. Poor page beauty, and the company's official website style is not uniform, is not conducive to the establishment of the company's brand image.

3, document synchronization: internal knowledge output relies on the language sparrow, has formed work inertia, switching system cost is high, staff experience is poor. We need a system that can support the communication of the finches and automatically synchronize the produced knowledge content.

4, search function: conventional help document search results are single, customer viewing experience is poor.

5, Xiangong intelligent based on customer service to create the "Xiangong School", need to open the system background, view the user's specific data. 

Third, magic sound intelligent enterprise knowledge base management system solution

1, Magic sound intelligent enterprise knowledge base management system is an online SaaS tool, using magic sound intelligence can easily and quickly build the enterprise help center, knowledge base, product manual, FAQ system, development documents, and the site is published to external customers and internal teams in real time. Background operation experience is smooth, support pictures, videos, GIFs and other materials, has been serving including Moka, Beisen, Fadar, Xiangong intelligence, wing Gout education, Janong, special Zan, one heart to the top, Mingdu Zhiyun, pingpong and other industry head customers, the service field covers the Internet, chain retail, biomedicine, intelligent manufacturing, e-commerce, education and so on.

2, flexible page configuration function:

Through magic voice intelligence, you can realize the graphic and color style configuration of the home page of the enterprise help center, and use a very low cost to establish a more beautiful help center page to help enterprises enhance their brand image.

3. Import and synchronize external knowledge base:

Magic Voice intelligence supports the import and synchronization of external knowledge base, without changing the knowledge production habits of internal employees, and can automatically open the knowledge base such as the bird, and quickly copy the existing content. And can establish automatic document synchronization, no need to comb and publish the document content twice.

4, search function optimization:

Hot search keywords - Based on the search behavior of service customers, automatically ranking the popularity of search keywords within nearly 5 days, and implement updates to facilitate users to find problems that need to be solved faster

Search function interactive optimization & Improvement - Service customer search results page mouse focus can be directly displayed on the right side of the results, search results faster step, search experience greatly improved.

5. Data Kanban ability:

4. Customer evaluation

Project address: https://support.seer-group.com/  

"Magic Voice's pursuit of the ultimate product experience and rapid response to service constantly refresh my understanding of" customer-centric "." -- Xiangong intelligent customer service director